Reviews tell you what other users like yourself who have tried a product really think. Why is it important for you to check reviews before you buy a product or pay for a service? Because it gives insight into the user experience on others and helps you avoid pitfalls. Sometimes these pitfalls may be negligible issues like a wrong description to the business, or major issues like a defective product that would not be replaced or maybe bad customer care service.
Hotels are meant to pamper their guests, give them an entirely different levels of comfort and relaxation, even for 2 or 3 star hotels who may not have the luxury of 5 star hotels on offer, the demands of the hospitality business still means guests has to be treated like royalty, rooms have to be kept clean and the bare necessities should work properly too.
We get hundreds, thousands of reviews on our website on the different hotels we have available from the thousands of customers who book hotels through us. So important is the mechanism of guest reviews that we recently award hotels with the Jumia Travel Customer’s Selection Award 2017, in recognition of hotels with excellent ratings from our guests.
In this post we select Hotels who have some of the best feedback and ratings from customers. Some of the metrics we used was that there should be more than 5 reviews for the hotel, we also only selected among 3-5 star hotels.
What guests Say: “amazing experience…” “Spacious…” “great value for money…” “beautiful patio bar…” “cheerful staff…”
Room Rate: Starting from N59,405.
What guests say: “Lovely, neat and quiet location…” “…excellent customer service team” “Soft and comfy bed…”
Room Rate: Starting from N18,000
What guests say: “Fantastic hotel and comfortable rooms…” “Great furnishing and ambience…” “…Rooms are too clean, food is awesome…” “Staff were very courteous and always ready to help…”
Room Rate: Starting from N35,000
What guests say: “…superb facilities and the conducive environment.” “…room was also clean and big” “The staff was very friendly and courteous…”
Room Rate: Starting from N25,596
What guests say: “I'd sure like to visit again.” “Nice hotel with a great staff…” “My stay was really very beautiful…”
Room Rate: Starting from N45,360
What guests say: “Clean room, good internet, good service…” “…overall satisfaction guaranteed” “Affordable, clean with beautiful rooms…” “…the hotel had fast service in the morning for quick breakfast…”
Room Rate: Starting from N25,500
What guests say: “Free Internet was available and the speed was excellent…” “The room is very comfortable and services are commendable…” “single rooms in the main building is pleasant…”
Room Rate: Starting from N8,000
What guests say: “…Great for wedding shoots too!” “Been a constant lodger with Genesis…Thanks Jumia travel for the vouchers.” “…a really good experience for a Nigerian hotel.” “Good internet, good food and professional staff…”
Room Rate: Starting from N35,000
What guests say: “this boutique hotel has a touch of class attached to it…” “The hotel is really beautiful as well, their designs and decorations.” “The classic room was spacious, modern, and comfortable…” “Fahrenheit Loft is a lovely hotel and the service was very decent…”
Room Rate: Starting from N22,500
What guests say: “Classy hotel, lovely location…” “Very classy hotel. Neat, secured…” “…Lovely and very comfortable good services”
Room Rate: Starting from N10, 000